Precision in Every Frame. Confidence in Every Project
Service
TRAVEN provides coordinated service throughout your window and door project, from initial consultation and product selection to custom design, manufacturing, delivery, and after-sales support. Our team works with homeowners, distributors, contractors, and developers to understand project requirements and recommend suitable configurations, materials, glazing, and hardware.
Before production, we assist with technical drawings, specification reviews, and sample coordination to clarify details and support approval. During manufacturing, we provide progress updates and coordinate packaging and shipment requirements. For overseas projects, remote installation guidance through drawings, photos, videos, and online communication helps installation teams address practical questions on site.
Why Choose TRAVEN as Your Partner for Custom Doors and Windows
TRAVEN provides structured after-sales support, from issue reporting and technical assessment to replacement coordination and resolution confirmation. Through practical solutions, remote guidance, and ongoing follow-up, we help customers address product and installation issues across overseas projects.
Issue Reporting
Submit your project details, order information, product model, photos, and videos, together with a clear description of the issue for review.
Technical Assessment
Our service and engineering teams review your case to identify possible causes related to products, hardware, installation, transportation, or site conditions.
Solution Development
We develop a practical solution for your project, covering technical guidance, product adjustments, installation assistance, or replacement components according to requirements.
Replacement & Rework
If replacement or rework is required, we confirm product specifications, component quantities, and project requirements before arranging production or spare parts.
Technical Support & Follow-Up
We provide remote guidance through drawings, photos, videos, and online communication, coordinating with your installation team and tracking progress toward resolution.
Resolution Confirmation
Once the agreed solution is implemented, we confirm the results with your team, document the completed work, and close the case.
Our Manufacturing Process
Aluminum Profile Extrusion
Precision extrusion of aluminum profiles is performed to meet the required system design, dimensional tolerances, and structural performance specifications.
Windows & Doors: Technical Questions & Answers
What aluminum materials do you use?
Our aluminum door and window systems are manufactured using architectural-grade aluminum profiles selected according to the product design and application requirements.
The specific aluminum alloy, profile thickness, reinforcement, and other material specifications can be confirmed according to the project requirements.
Do you offer OEM and ODM services?
Yes. TRAVEN supports both OEM and ODM cooperation.
We can manufacture products according to customer specifications and, where applicable, support customized branding, product configurations, packaging, and other project-specific requirements.
Do your products meet U.S., Canadian, Australian, or European standards?
TRAVEN can provide applicable certifications, test reports, and technical documentation for specific products and configurations, where available.
Requirements may vary depending on the product, configuration, project location, and applicable building codes or standards. If your project requires specific U.S., Canadian, Australian, or European standards, please provide the relevant requirements when submitting your inquiry. Our technical team will review the requirements and confirm the available documentation for the selected product.
Can you manufacture products based on our drawings?
Yes. Customers can provide architectural drawings, shop drawings, CAD files, dimensions, or other technical specifications. Our technical team can review the information and work with you to confirm product configurations and technical details before production.
Does TRAVEN offer custom-made aluminum doors and windows?
Yes. TRAVEN specializes in customized aluminum doors and windows for B2B projects. We can customize dimensions, opening configurations, frame profiles, glass specifications, hardware, finishes, colors, and other product details based on project requirements.
What types of aluminum doors and windows does TRAVEN offer?
TRAVEN provides a wide range of aluminum window and door systems for residential, commercial, and architectural applications, including sliding doors, bi-fold doors, casement windows, sliding windows, entrance doors, and customized aluminum systems.
Product configurations can be tailored to meet different project requirements, architectural styles, and performance specifications.
Can you help with product selection?
Yes. Our sales and technical teams can assist B2B customers with product selection based on project type, dimensions, application, architectural requirements, performance requirements, and budget considerations. For project inquiries, providing drawings, elevations, opening sizes, quantities, and performance requirements will help us recommend an appropriate system.
Is there a minimum order quantity (MOQ)?
MOQ requirements depend on the product type, customization level, and project requirements. For standard products or project-based orders, we can evaluate the required quantity on a case-by-case basis. Contact our sales team with your project details for a specific quotation.
Can I order samples before placing a bulk order?
Yes. Samples can be arranged for qualified B2B customers and project evaluations. Sample availability, configuration, shipping costs, and lead time may vary depending on the product and customization requirements. Please contact our sales team to discuss your sample requirements.
What colors and finishes are available?
TRAVEN offers a variety of aluminum finishes and colors, including commonly used architectural finishes and customized options. Available options may include powder coating, anodized finishes, wood-look finishes, and other treatments depending on the product system. Color availability should be confirmed with our sales team before ordering.
What glass options are available?
We offer different glass configurations depending on the application and performance requirements, including insulated glass, tempered glass, laminated glass, Low-E glass, and other customized configurations. Glass thickness, composition, coating, spacer, and other specifications can be customized based on project requirements.
How are TRAVEN products packaged for international shipping?
Products are professionally packed according to product type and shipping requirements. Packaging may include protective film, foam protection, cartons, pallets, wooden crates, or other suitable protective materials depending on the product and shipping method. Specific packaging requirements can be discussed before production.